Customer Solutions Engineer - Remote

Overview

Join Checkly as a Customer Solutions Engineer and empower developers to own and ensure application performance and reliability - from pull request to post-mortem!

In Short

• Remote position with the option to go to NYC office if convenient.
• Work with customers during different stages across pre- and post-sales.
• Assist prospects with technical evaluation from demo to implementation.
• Share customer learnings with Product and Engineering teams.
• Improve technical documentation and processes.
• Involved in Customer Support during onboarding.
• Strong technical skills in Javascript/Node.js preferred.
• Autonomous and self-motivated in a remote-first environment.
• Exceptional empathy and curiosity towards customer success.
• Relevant experience in Solutions Engineering in dev-tools SaaS.

Requirements

• Strong technical skills in reading, writing, and debugging code.
• Ability to work autonomously in a remote-first environment.
• Exceptional empathy and curiosity for customer success.
• Proactive mindset for building long-lasting customer partnerships.
• Experience in Solutions Engineering, ideally in a dev-tools SaaS environment.
• Excellent spoken and written English skills.
• Based in the US: ET, CT or MT.

Benefits

• Transparent compensation structure.
• Flexible work hours and async-first culture.
• Stock options.
• 27 days of paid vacation plus local public holidays.
• Paid sick leave and up to 14 weeks of paid parental leave.
• $1,500 learning, visiting, and wellness budget.
• Bi-annual company retreats.
• Employment and contractor options.