Non-QM Wholesale Account Manager Team Lead - Remote

Overview

The Non-QM Wholesale Account Manager Team Lead is responsible for leading and mentoring a team of Account Managers, ensuring effective management of customer relationships and timely loan closings.

In Short

• Lead and support a team of Account Managers.
• Serve as the main point of contact for Brokers and Borrowers.
• Oversee loan pipeline management and funding.
• Monitor and assign loan applications.
• Assist team members during high workload periods.
• Train new account managers and conduct group training sessions.
• Report on team performance and system issues.
• Identify opportunities for process enhancements.
• Provide guidance in resolving loan processing issues.
• Ensure adherence to productivity goals.

Requirements

• Minimum of three years of mortgage Account Manager experience.
• At least one year in a leadership role.
• Proven experience as an Account Manager.
• Expertise in non-QM product knowledge is a plus.
• Experience with Lending QB/Meridian Link preferred.
• Excellent organizational and time management skills.
• Strong customer service skills.
• Self-motivated and able to work independently.
• Proficient in MS Office products.
• Strong written and verbal communication skills.

Benefits

• Opportunity to lead a dynamic team.
• Work in a competitive and fast-paced environment.
• Flexible working arrangements.
• Professional development opportunities.
• Supportive company culture.