Customer Onboarding Project Coordinator - Remote

Overview

The Customer Onboarding Project Coordinator at CENTEGIX plays a crucial role in ensuring a high-touch onboarding experience for clients using their Safety Platform solution, contributing to customer satisfaction and retention.

In Short

• Join a passionate team in wearable safety technology.
• Act as the primary contact for new and existing clients.
• Manage onboarding processes and project coordination.
• Conduct customer training sessions both virtually and onsite.
• Collaborate with cross-functional teams for seamless execution.
• Maintain accurate records using Monday.com and Salesforce.com.
• Identify and resolve project challenges proactively.
• Work in a remote-first environment.
• Participate in continuous improvement initiatives.
• Contribute to the Customer Experience Strategy.

Requirements

• 2+ years of Project Management or Customer Onboarding experience.
• Strong skills in G-Suite.
• Experience with Monday.com and Salesforce.com is a plus.
• Ability to work across multiple time zones in the USA.
• Strong phone handling and active listening skills.
• Excellent verbal and written communication skills.
• Ability to multitask and manage time effectively.
• Dedicated home office space.
• 0-15% Travel required.
• Bachelor’s Degree is preferred.

Benefits

• Remote first work environment with flexibility.
• Participation in company-wide discretionary bonus.
• 15 days paid time off (prorated).
• 11 paid holidays.
• Monthly device reimbursement.
• Up to $2500/year for eligible education expenses.
• Range of Healthcare plans available.
• 401(k) Plan with 4% employer contribution.
• Employee Referral Bonus.
• Charitable Program Match.