Renewal Account Manager - DOJ - Remote

Overview

The Renewal Account Manager is responsible for partnering with Cellebrite’s Federal – Civilian account base and supporting them through their solution renewal and upgrade process, ensuring the best possible user experience for Federal partners.

In Short

• Negotiate renewal contracts and develop strategies to maximize contract value.
• Identify customer needs and guide renewal closures.
• Maintain understanding of Cellebrite licensing models.
• Monitor customer health metrics and develop risk mitigation strategies.
• Provide updates on renewal status to management and escalate issues as needed.
• Engage with customers on multi-year contracts for continued value realization.
• Present renewal proposals and notify customers of contract expirations.
• Work with Legal and Sales Operations to resolve complex deal issues.
• Partner with Customer Success to review customer value achievement.

Requirements

• 3+ years in Renewal Account Management or Inside Sales, preferably in Federal – DOJ.
• Experience with SaaS product retention and adoption.
• BS Degree or equivalent experience.
• Experience managing contract renewals with Salesforce.
• Ability to work in a team environment with multiple stakeholders.
• Sales metrics-driven with a strong focus on targets.
• Self-starter with a strong desire to learn.
• Accountable and ownership-driven in role.
• Must be located in the VA/DC/MD area for office visits.

Benefits

• Equal opportunity employer.