Jr. Renewal Account Manager - Remote

Overview

The Jr. Renewal Account Manager will manage customer renewals by coordinating with Sales management, Customer Success, Finance and Legal. This role will establish strong customer relationships, help drive customer satisfaction, and document and close annual renewals. You will also manage order creation in NetSuite and ensure bookings are accurately entered before they pass to Finance.

In Short

• Engage with customers and partners to renew subscription and support revenues
• Lead renewal contract negotiations and achieve on-time contract booking
• Understand and apply Accela sales processes and policies
• Learn to build quotes and update customer data in Salesforce
• Assist cross sell / upsell opportunities and work with field sales team to generate incremental revenue
• Contribute to forecast and drive deals to close in committed timeframe
• Collaborate with Sales and Customer Success to drive customer satisfaction
• Meet or exceed renewal quotas
• Train to book orders in NetSuite in a timely manner

Requirements

• 2+ years of experience in renewals account management preferably in high-tech industry
• Bachelor’s Degree in Business Administration, Finance or related field
• Solid understanding of sales processes and methodologies
• Strong organizational skills with ability to manage multiple projects
• Excellent analytical skills with strong attention to detail
• Excellent written and verbal communication skills
• Experience working in an entrepreneurial, fast-changing environment that requires strategic thinking, resourcefulness, results-oriented decision making and commitment to excellence
• Demonstrated experience with collaboration between Sales, Customer Success, Finance and Legal to help drive customer renewals to closure
• Must be familiar with Salesforce.com, CPQ tools, NetSuite, MS Excel, and MS PowerPoint

Benefits

• Generous benefits package including medical, dental, and vision plans
• Family planning benefits
• 401(k) retirement savings plan with company match
• Health savings account with company contributions
• Flexible spending account
• Life, accident, and disability coverage
• Business travel insurance
• Employee assistance programs
• Other well-being benefits