Updates Deployment Analyst - Remote

Overview

The Updates Deployment Analyst will be responsible for reviewing, scheduling and performing client software updates in a timely manner. The ideal candidate will be organized and be able to maintain a productive schedule while also being detail-orientated to perform software updates accurately and reliably. The candidate should also be able to communicate clearly to clients and other internal staff members through means of emails, forms, and phone calls, escalating to the department manager as necessary.

In Short

• Review and schedule client software updates in a timely manner
• Follow established processes for documentation and tracking of updates
• Provide satisfactory communication with clients to guide them through the updates process
• Escalate issues to the technical support team, development team, project manager and department manager as necessary
• Responsible for other duties as assigned by manager to meet business needs

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or 5+ years of equivalent experience
• SQL programming and relational database knowledge
• Ability to start work at around 7am ET and occasionally earlier as required
• Ability to occasionally work late nights and weekends as required
• Strong attention to detail and quality of work
• Experience with Microsoft SQL Server, Windows Server, Apache Tomcat, and Java is preferred
• Experience with retail software or providing technical support in small/medium business applications

Benefits

• Competitive Salary with major growth potential
• Medical benefits
• 401K
• Flexible spending account
• 15 PTO days annually
• Optional dental/optical coverage