Account Manager - SaaS Retail Software - Remote

Overview

We’re looking for a proactive and relationship-driven Account Manager to join our Customer Success team and support a portfolio of existing retail clients using our SaaS retail commerce solutions.

In Short

• Fully Remote position with annual team events or able to commute to NJ office.
• Act as the main point of contact for 100–150 SMB retail clients.
• Build strong relationships through regular check-ins and strategic support.
• Educate clients on SaaS retail offerings and uncover upsell opportunities.
• Deliver product demos and share best practices to improve client outcomes.
• Monitor account health and proactively address risks for renewals.
• Collaborate with Sales, Support, Product, and Marketing teams.
• 2+ years of experience in Account Management or related role required.
• Excellent communication and organizational skills are essential.
• Experience with CRM systems like HubSpot or Salesforce is a plus.

Requirements

• 2+ years of experience in Account Management or Client Success.
• Strong communication and interpersonal skills.
• Ability to manage a high volume of clients effectively.
• Comfort with educating clients on technical platforms.
• Experience with CRM systems and virtual collaboration tools.
• Self-starter mindset with a passion for helping businesses grow.
• Able to thrive in a remote-first work environment.
• Bonus: Experience with POS systems or eCommerce platforms.

Benefits

• Opportunity to make a meaningful impact from day one.
• Access to learning and growth opportunities.
• Collaborative and mission-driven team environment.
• Annual team events to foster team spirit.