Customer Success Specialist (SEC Project Manager) - Remote

Overview

The Customer Success Specialist (SEC Project Manager) will play a crucial role in enhancing customer satisfaction and driving product adoption by providing training and support for Catapult's athlete tracking solutions.

In Short

• Manage a portfolio of teams in the SEC region.
• Educate customers on best practices for utilizing Catapult technology.
• Involve in pre-sales activities to drive new business.
• Assist in contract extensions and customer retention.
• Provide ongoing remote support to customers.
• Conduct follow-up communications to ensure customer satisfaction.
• Maintain customer health through active account management.
• Gather product feedback for internal teams.
• Represent Catapult at conferences.
• Conduct research and development on product offerings.

Requirements

• 5+ years in the elite sporting environment.
• 3+ years working with sports video solutions.
• Experience in account management is desirable.
• Excellent communication skills.
• Ability to work independently and in a team.
• Bachelor’s degree required.
• Team video-related experience is a plus.

Benefits

• Work with ambitious and intelligent colleagues.
• Encouragement of open communication and innovation.
• Opportunity to work across multiple cultures.
• Focus on continuous improvement and development.