Senior Operations Manager, Predictive Analytics - Remote

Overview

The role involves acting as a subject matter expert and trusted advisor to executive and senior leaders across the Operations organization, focusing on new business forecasting, workforce planning, and hiring strategies.

In Short

• Serve as a trusted advisor to leaders across the Operations organization.
• Drive operational processes surrounding key staffing decisions.
• Build relationships with cross-functional stakeholders.
• Define and manage key metrics for capacity planning.
• Prepare and present staffing analyses to leadership.

Requirements

• 8-10 years of experience in capacity planning or demand and supply management.
• Expert spreadsheet proficiency (e.g., Microsoft Excel / Google Sheets).
• Experience with WFM tools.
• Excellent communication skills.
• Ability to manage multiple tasks in time-sensitive situations.

Benefits

• Holistic Total Rewards package including health and wellness benefits.
• Retirement savings plans.
• Short- and long-term incentives.
• Parental leave and family-forming assistance.
• Competitive compensation package.