Senior Specialist, Dispute Correspondence - Remote

Overview

Join our amazing team as a Senior Specialist in Dispute Correspondence, where you will handle written inquiries and disputes from borrowers, ensuring compliance with regulations and providing detailed responses.

In Short

• Review written complaints from borrowers and perform analyses.
• Research issues to identify root causes and execute resolutions.
• Collaborate with business units to improve customer satisfaction.
• Compose detailed responses summarizing investigation outcomes.
• Maintain comprehensive records of all complaints.
• Manage deadlines to ensure compliance with guidelines.
• Stay updated on relevant regulations.
• Adhere to company policies and procedures.
• Perform other duties as assigned.

Requirements

• Knowledge of Microsoft Office Suite required.
• Strong attention to detail and ability to work independently.
• Preferred knowledge of industry-specific software.
• Analytical and detail-oriented.
• Ability to interact with senior management.
• Decision-making skills impacting department operations.
• Ability to organize and prioritize work.
• Strong math skills for accuracy.
• Ability to compose letters effectively.
• Ability to negotiate complex issues.
• High school diploma required; bachelor’s degree preferred.
• Three years of related work experience required.

Benefits

• Comprehensive healthcare plans.
• 401(k) match of 50% on the first 4% of contributions.
• Employee discounts on fitness, restaurants, and retail.
• Customized training programs for career advancement.
• Employee referral bonuses.
• Educational reimbursement.
• Community contributions through Carrington Charitable Foundation.