Program Engagement Coordinator - Remote

Overview

The Program Engagement Coordinator will support the Care for Friends Ambassador Program by managing communications and ensuring participant satisfaction.

In Short

• Respond promptly to emails related to the Patient Referral Program.
• Provide solution-oriented communication to resolve inquiries.
• Assist in problem-solving for a seamless participant experience.
• Maintain accurate records in the program database.
• Collaborate with internal teams to address escalations.
• Identify opportunities for process improvements.
• Deliver high-quality customer service to ensure ambassador satisfaction.

Requirements

• Strong written and verbal communication skills.
• Exceptional organizational and time management skills.
• Proficiency in data entry with attention to detail.
• Problem-solving skills with a proactive mindset.
• Ability to work collaboratively in a remote environment.
• High school diploma or equivalent; some college preferred.
• 1-2 years of experience in customer service or administrative support.
• Experience with CRM tools and email platforms is a plus.

Benefits

• Work remotely with flexible hours.
• Opportunity to make a significant impact in clinical research.
• Collaborative and supportive team environment.