Enterprise Customer Success Manager - Remote

Overview

CaptivateIQ is the leading Sales Performance Management solution, recognized by Forrester and G2, and trusted by customers including Affirm, Gong, and Figma. With solutions for Sales Planning and Incentives, we help revenue teams automate processes, hit revenue targets, and adapt with business change, ultimately driving efficient growth. It's time to rethink ROI - your return on incentives - with CaptivateIQ.

In Short

• Strategic and experienced Enterprise Customer Success Manager needed.
• Own the full customer lifecycle from onboarding to renewal.
• Work cross-functionally with Sales, Product, Support, and Professional Services.
• Develop tailored success plans for Enterprise customers.
• Build strong relationships with C-suite leaders.
• Leverage data and insights to manage risk proactively.
• Identify growth opportunities and partner with Sales.
• 5+ years in Customer Success or Account Management required.
• Experience with enterprise customer relationships valued.
• Strong executive presence and consultative communication skills needed.

Requirements

• 5+ years in Customer Success, Account Management, or similar role in SaaS.
• Proven experience owning and growing enterprise customer relationships ($100k+ ARR).
• Strong executive presence, consultative communication skills, and business acumen.
• Experience managing complex product implementations and long customer lifecycles.
• Ability to operate independently, drive strategy, and thrive in ambiguity.
• Proficiency with planning tools (e.g. account plans, stakeholder maps, mutual success plans).
• Bonus: experience with RevOps, sales performance management, or compensation software.

Benefits

• (US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents.
• Flexible vacation days and quarterly mental health days.
• Enjoy a one-time expense on your 1-year work anniversary.
• Annual stipends for professional development and caretaking.
• (US-ONLY) 401k plan to participate in and save towards the future.
• Newest Apple products to help you do your best work.
• Employee Resource Groups (ERGs) to support and celebrate diverse talent.