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Senior Backend Engineer - User Help Experience - Remote

Posted 6 days ago
Software Development
Full Time
Australia

Overview

Join the team redefining how the world experiences design at Canva as a Senior Backend Engineer focusing on user help experience.

In Short

  • Build services and frameworks to solve user issues.
  • Collaborate with stakeholders and designers for support experiences.
  • Develop AI-powered conversational support and automated issue resolution.
  • Create interactive self-help tools to enhance user experience.
  • Identify methodologies for backend engineering best practices.
  • Mentor and empower other engineers within the team.
  • Work on cross-team collaboration for new ideas and improvements.
  • Contribute to a critical function of Canva.
  • Support millions of users around the world.
  • Enjoy a flexible work environment.

Requirements

  • Proven track record as a Senior Backend Engineer.
  • Experience with coding practices, code reviews, and pull requests.
  • Effective communication and project ownership.
  • Experience in building scalable backend services.
  • Ability to balance big-picture thinking with attention to detail.

Benefits

  • Equity packages to share in success.
  • Inclusive parental leave policy.
  • Annual Vibe & Thrive allowance for well-being.
  • Flexible leave options for personal support.
Canva logo

Canva

Canva is a dynamic design platform that is revolutionizing the way individuals and businesses create visual content. With its flagship campus in Sydney, Australia, and operations in Austria focused on AI product development, Canva empowers its employees, known as Canvanauts, to choose their work environment and balance. The company is committed to innovation, particularly in the realm of artificial intelligence, as seen in its successful product remove.bg, which offers automated background removal services. Canva fosters a culture of collaboration, data-driven decision-making, and inclusivity, providing a range of benefits to support the well-being and success of its team members.

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