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Prepress Support Specialist - Remote

Posted Yesterday
Customer Service
Full Time
Philippines

Overview

Join the team redefining how the world experiences design.

In Short

  • Help print customers with confidence and care through email, live chat, and phone support.
  • Support CHT Specialists with quality-related queries.
  • Apply knowledge of print file design fundamentals to troubleshoot issues.
  • Identify recurring issues and advocate for improvements.
  • Assist with general support queries as needed.

Requirements

  • Proficient in industry-standard design software.
  • Experience in customer service with a focus on empathetic resolution.
  • Strong attention to detail and a desire to improve workflows.
  • Organized and able to manage multiple priorities.
  • Clear and empathetic communicator.
  • Ability to work in a 24/7 rotating shift environment.

Benefits

  • Equity packages.
  • Inclusive parental leave policy.
  • Annual Vibe & Thrive allowance.
  • Flexible leave options.
Canva logo

Canva

Canva is a dynamic design platform that is revolutionizing the way individuals and businesses create visual content. With its flagship campus in Sydney, Australia, and operations in Austria focused on AI product development, Canva empowers its employees, known as Canvanauts, to choose their work environment and balance. The company is committed to innovation, particularly in the realm of artificial intelligence, as seen in its successful product remove.bg, which offers automated background removal services. Canva fosters a culture of collaboration, data-driven decision-making, and inclusivity, providing a range of benefits to support the well-being and success of its team members.

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