Customer Marketing Associate - Remote

Overview

Canto is reshaping the digital asset management (DAM) landscape. Our platform offers a singular source for brands to organize, access, and share digital assets, amplifying content value, accelerating production, and ensuring brand consistency. At Canto, we’re more than a DAM solution; we’re a catalyst for brand evolution.

In Short

• Assist in the development and execution of customer marketing campaigns, including email, social, and content initiatives.
• Support and grow customer advocacy programs, such as case studies, testimonials, and online reviews.
• Build and nurture customer relationships to drive advocacy and long-term loyalty.
• Keep our customer marketing assets organized and easy to access.
• Ensure accurate customer logo usage in marketing materials while supporting design efforts.
• Coordinate events and webinars that engage and excite our customers.
• Partner with Customer Success and Sales to identify and amplify customer success stories.
• Manage customer communications, including newsletters, product updates, and engagement emails.
• Track and report on campaign performance to optimize strategies and improve results.

Requirements

• 1–3 years of experience in marketing, customer advocacy, or a related field.
• Strong communication and writing skills with an ability to craft engaging customer-focused content.
• Experience supporting marketing campaigns, events, or customer engagement initiatives.
• Highly organized with strong attention to detail and project management skills.
• Experience with customer advocacy programs (case studies, testimonials, online reviews) preferred.
• Familiarity with marketing automation tools and CRM platforms such as Churnzero, Salesforce, and Hubspot preferred.
• A natural relationship-builder who enjoys connecting with customers.
• Strong problem-solving skills and a proactive mindset.
• Ability to collaborate across teams and adapt in a fast-paced environment.
• Data-driven approach with an eye for optimizing marketing efforts.
• Creative thinker with a passion for customer storytelling and brand advocacy.

Benefits

• Start-Up Spirit: Embrace the excitement and flexibility of a growing company.
• Hands-On Impact: Your work directly contributes to our success.
• Learning by Doing: Our growth plans provide real-time learning.
• Close-Knit Team: Enjoy a tight-knit, supportive work environment.
• Open Communication: We value transparency and open dialogue.
• Problem-Solver's Paradise: Apply creativity to real-world challenges.
• Work-Life Harmony: We respect the balance between personal and professional life.
• Growth Opportunities: As we grow, so do opportunities for our team.
• Cultural Exchange: Learn from diverse colleagues in a global setting.