Enterprise Customer Success Manager (French Speaker) - Remote

Overview

The role of an Enterprise Customer Success Manager at Canonical involves developing trust with customers, facilitating the adoption of new products and services, and supporting expansion within existing accounts.

In Short

• Onboard new customers and introduce them to Canonical's products.
• Coordinate complex projects with developers and decision makers.
• Collaborate with Sales and Engineering to develop engagement plans.
• Manage a portfolio of customers and identify growth opportunities.
• Run weekly customer and business review processes.
• Serve as a customer advocate internally.
• Support customers through reactive ticket requests.
• Create campaigns targeting multiple customers.

Requirements

• Native French speaker with excellent English skills.
• Minimum 5 years of experience in IT.
• Background in Linux OS, data applications, cloud computing.
• Excellent presentation skills.
• Experience building internal processes.
• Knowledge of agile methodologies.

Benefits

• Remote work environment with team sprints.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Maternity and paternity leave.
• Employee Assistance Programme.
• Opportunities for travel to meet colleagues.
• Priority Pass for travel upgrades.