Linux Desktop Support Engineer (Remote - Americas)

Overview

This is an opportunity for a Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products.

In Short

• Provide technical support for employees from a remote home office.
• Take ownership of new cases via telephone, email, and web.
• Act as an internal customer advocate.
• Ensure support cases are handled according to SLA.
• Contribute to knowledge base articles.
• Draft and distribute technical notices.
• Prioritize work effectively.
• Keep learning about new products and services.
• Understand Ubuntu development processes.
• Maintain communication with the team.

Requirements

• Bachelor's degree in a technical field.
• Experience with system performance troubleshooting.
• Experience with Linux troubleshooting.
• Experience with Linux integration with other environments.
• Experience with Linux server administration.
• Programming fundamentals in any language.
• Ability to learn quickly and handle customer pressure.
• Strong written and verbal English communication skills.
• Willingness to travel up to 4 times a year.

Benefits

• Fully remote working environment.
• Personal learning and development budget of 2,000USD per annum.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Parental Leave.
• Employee Assistance Programme.
• Opportunity to travel to meet colleagues.
• Priority Pass for travel upgrades.