Support Engineer (Americas) - Remote

Overview

Supabase is an open-source database platform built by developers for developers. Supabase adds auth, realtime, storage, restful APIs, and edge functions to Postgres.

We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

In Short

• Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
• Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
• Monitor multiple feedback channels, e.g. Github Issues & Discussions.
• Identify where internal tooling might be developed or obtained to improve support efficiency.
• Reproduce issues, create test cases and improve test coverage, if you have experience with testing.

Requirements

• Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
• Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries.
• Excellent communication skills and fluency in English.
• Skilled in using Linux/Unix operating systems and the command line.
• Experienced working with GitHub Issues and Discussions.
• Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
• Having a degree in Computer Science is a plus too.

Benefits

• 100% remote work. No location-based adjustment to your salary.
• Autonomous work. We work collaboratively on projects, but you set your own pace.
• Health, Vision and Dental benefits. Supabase covers 100% of the cost for employees and 80% for dependents.
• Tech Allowance for any office setup you need.
• Annual Education Allowance.
• Annually run off-sites.