Linux Desktop Support Engineer (London UK office) - Remote

Overview

This is an opportunity to kickstart your career by joining Canonical. If you have a passion for technology and Linux, and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical.

In Short

• Work from the London, UK office and provide technical support for employees.
• Familiarize with and own the technical infrastructure supporting the office and the stack supporting events and customer demos.
• Provide technical onboarding support for new employees.
• Provide technical and infrastructure support during office events.
• Provide and maintain security monitoring for employees.
• Be available to take ownership of new cases via telephone, email, and web.
• Ensure that each support request owned by you is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction.
• Contribute your findings to a common knowledge base and keep it up to date.
• Maintain regular communication and information exchange with the rest of the team, locally and remotely.
• Identify and suggest any opportunities to provide a better service.

Requirements

• Bachelors or equivalent four year degree in a technical field from an accredited college or university.
• Experience in a Linux based environment gained through university subjects or work experience.
• Desktop Linux usage.
• Basic troubleshooting skills.
• Familiarity with safely installing and troubleshooting multiple operating systems.
• Understanding of Gmail, Google Calendar, and Google Applications.
• Ability to learn quickly and handle customer-facing pressure.
• Excellent written and verbal English communication skills.

Benefits

• Fully remote working environment.
• Personal learning and development budget of 2,000USD per annum.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Parental Leave.
• Employee Assistance Programme.
• Opportunity to travel to new locations to meet colleagues.
• Priority Pass for travel and travel upgrades for long haul company events.