Linux Support Engineer - Remote

Overview

Voltage Park is on a mission to make machine learning infrastructure accessible to all, from large enterprises and research universities to seed-stage startups and nonprofits. This role is ideal for an experienced support professional who is looking to develop professionally in Technical Support, Systems Reliability Engineering, or even Solutions Engineering.

In Short

• Solve escalated technical issues with customers via email and occasional phone or video calls.
• Collaborate closely with Success, Product, Engineering, and other teams to resolve customer issues.
• Develop content and features that empower customers to resolve their own issues.
• Identify and implement improvements to the customer experience.
• Manage multiple responsibilities across different support functions.
• Be on-call for urgent system incidents.
• Work in a full-time remote role with a schedule of four 10-hour shifts.

Requirements

• Command line level Linux sys administration experience.
• Scripting experience using Bash, Python, or Javascript.
• Excellent English verbal and written communication skills.
• Demonstrated ability to problem-solve independently.
• Attention to detail.
• Ability to work Saturdays and Sundays.

Benefits

• Equal opportunity employer.
• Consideration for employment without regard to various characteristics.