Senior Engineer Technical Support – Routing & Switching - Remote

Overview

The Senior Engineer Technical Support role at Ciena focuses on solving complex networking problems and ensuring high-quality products that meet customer requirements.

In Short

• Act as a conduit for customer and field escalations into R&D team.
• Validate software builds that resolve service impacting defects.
• Work on technologies like DNFVI, SDN, vRouter/vSwitch.
• Collaborate with R&D Software and Product Validation teams.
• 5+ years of experience in Routing, Switching, or SDN/NFV.
• Experience in developing automated tests using Python.
• Proficient troubleshooting and problem-solving skills required.
• Hands-on experience in Ethernet/MPLS/IP Routing.
• Knowledge of Network Management Systems.
• Excellent communication skills necessary for collaboration.

Requirements

• Bachelor’s/Master’s degree in Computer Science or equivalent.
• Strong experience in Routing, Switching, or SDN/NFV.
• Experience with automated testing tools and frameworks.
• Hands-on experience with Ethernet/MPLS/IP Routing topologies.
• Exposure to technologies like L3VPN, L2VPN, and Segment Routing.
• Experience with Docker containers and Virtual Network functions.
• Familiarity with test equipment such as Ixia, Spirent.
• Experience writing or debugging software is a plus.
• Strong commitment to product excellence.
• Ability to collaborate across geographically diverse teams.

Benefits

• Flexible work environment focused on personal growth.
• Commitment to diversity and inclusion in the workplace.
• Opportunities for career advancement and skill development.
• Participation in a culture that prioritizes wellbeing and belonging.
• Access to a Talent Community for job alerts and career tips.