Associate, Global Technical Support - Remote

Overview

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach, offering a flexible work environment that empowers individual growth and well-being.

In Short

• Provide remote technical support for Ciena products 24x7.
• On-call duty includes evenings and weekends.
• Communicate with Design and manufacturing on field issues.
• Utilize debug tools and lab research for problem-solving.
• Mentor and train new Technical Support Engineers.
• Create and publish required documentation.
• Contribute to the knowledgebase.
• Travel to customer sites globally as required.
• Work independently and in a team environment.
• Commit to innovation and staying updated on market trends.

Requirements

• Bachelor's degree in a technical field with 3 to 6 years of related experience.
• Strong knowledge of SONET/SDH and DWDM/OTN technology.
• Experience with Carrier Ethernet and fiber optic facilities.
• Understanding of fiber optic transport and switching equipment.
• Excellent communication and relationship-building skills.
• Ability to work under pressure and meet deadlines.
• Self-starter with initiative and agility in decision-making.
• Commitment to delivering quality customer service.
• Ability to adapt to changing priorities.
• Innovative mindset and problem-solving skills.

Benefits

• Flexible work environment.
• Opportunity for individual growth and development.
• Inclusive and diverse workplace culture.
• Commitment to employee well-being.
• Access to a Talent Community for job alerts and career tips.