Engineering Technical Support (ETS) Engineer 3 - Remote

Overview

The Engineering Technical Support (ETS) Engineer at Ciena focuses on solving complex networking problems and assisting customers in optimizing their operations.

In Short

• Work with advanced networking technologies like SDN and NFV.
• Act as a liaison between customers and R&D teams.
• Validate software builds for service-impacting defects.
• Collaborate with embedded software and hardware engineers.
• Ensure software meets functional requirements.
• Engage in testing and development coordination.
• Support global networks and cloud solutions.
• Contribute to timely delivery of high-quality products.
• Utilize troubleshooting and problem-solving skills.
• Communicate effectively across diverse teams.

Requirements

• 5+ years of experience in relevant fields.
• Bachelor’s or Master’s degree in Computer Science or equivalent.
• Strong experience in Routing, Switching, or SDN/NFV.
• Hands-on experience with Ethernet/MPLS/IP Routing.
• Familiarity with L3VPN, L2VPN, and segment routing.
• Experience with Network Management Systems.
• Knowledge of test equipment like Ixia or Spirent.
• Experience writing or debugging software is a plus.
• Strong communication skills.
• Self-motivated and committed to product excellence.

Benefits

• Competitive salary range.
• Comprehensive medical, dental, and vision plans.
• 401(K) with company matching.
• Employee Stock Purchase Program.
• Paid holidays and vacation time.
• Employee Assistance Program.
• Compliance with Paid Family Leave laws.
• Supportive and inclusive workplace culture.
• Opportunities for personal and professional growth.
• Commitment to diversity and equal opportunity.