Lead Conversion Specialist – Inside Sales Support - Remote

Overview

The Internal Outreach Specialist (IOS) is responsible for converting incoming leads into scheduled introductory sessions (“Intros”) at assigned studios.

In Short

• Contact inbound leads quickly and consistently through phone, text, and email.
• Build rapport with prospective members and uncover their fitness goals.
• Communicate the value of the Orangetheory experience.
• Convert qualified prospects into scheduled introductory sessions.
• Book introductory sessions using the Orangetheory CRM system.
• Confirm booked appointments through reminder calls and messages.
• Manage leads across assigned studios and ensure consistent follow-up.
• Partner with studio leadership to align on scheduling needs and membership goals.
• Work collaboratively with studio teams to maximize intro attendance.
• Eligibility for performance-based bonuses based on conversion results.

Requirements

• Proven experience in sales, lead conversion, call center, or customer engagement roles.
• Strong ability to build rapport quickly.
• Experience with CRM systems and lead management platforms.
• Excellent verbal and written communication skills.
• Strong organization and time management skills.
• Ability to work independently in a remote environment.
• Comfortable conducting outbound outreach and follow-up communication.
• Passion for health, fitness, and helping others improve their lifestyle.

Benefits

• Performance-based compensation structure.
• $22 base pay per hour.
• Commission for each individual membership join.
• $50 bonus per studio for achieving 100% of monthly joins goal.
• $30 bonus per studio for achieving a 75% or higher show rate.