Customer Support Associate - Remote

Overview

Cabify aims to improve urban mobility and enhance the quality of life in cities. We are looking for a Customer Support Associate to join our Customer Operations team, ensuring excellent support for our audiences.

In Short

• Ensure proper use of tools to meet operational KPIs.
• Follow established protocols and policies for activities.
• Provide timely and appropriate responses to communication channels.
• Deliver the best customer experience with empathy.
• Ensure compliance with data protection laws.
• Adhere to anti-fraud policies for continuous improvement.
• Meet SLAs for various support channels.
• Stay updated on company products and services.
• Report technical incidents and coordinate with legal when necessary.
• Handle critical cases from consumer protection agencies.

Requirements

• Minimum 2 years of experience in customer service or call center roles.
• University student or graduate in Administration, Business, or related fields.
• Excellent service attitude.
• Knowledge of Zendesk, Talkdesk, and similar tools.
• Intermediate proficiency in Office tools.
• Results-oriented and self-sufficient.

Benefits

• Permanent contract with competitive salary.
• Recharge day.
• Flexible hours and hybrid work model.
• Fun team events.
• Monthly credit in the Cabify App.
• Flexible compensation for meals, transport, health insurance, and childcare.
• Discounts at various restaurants, stores, and gyms.
• Pet-friendly office.
• All necessary equipment provided.
• Free coffee!