Technical Support Engineer - Remote

Overview

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies, setting the new standard for building a connected customer view while protecting brand and consumer trust. We are looking for a Technical Support Engineer to join our rapidly growing team.

In Short

• Join the Technical Support team to solve technical challenges.
• Manage a ticket queue to provide technical guidance.
• Work with well-known brands and financial institutions.
• Available to work PT hours with some flexibility.
• Comfortable with video conferencing for customer interactions.
• 2+ years of experience in customer support or delivery services.
• Experience with advertising or marketing technology.
• Resourceful and able to find solutions independently.
• Great communication skills with stakeholders.
• Desire to learn and adopt new skills.

Requirements

• Bachelor’s degree or equivalent experience.
• History of resolving customer issues quickly.
• Experience with diagnosing technical issues.
• Ability to work in ambiguous situations.
• Type S personality: smart, ethical, friendly, proactive.
• Familiarity with SQL querying preferred.

Benefits

• Work with talented and friendly people.
• Catered meals and snacks provided.
• Flexible paid time off and remote work opportunities.
• Stock options for every employee.
• Comprehensive health insurance package.
• 401K matching plan available.