Customer Success Account Executive - Remote

Overview

As a Customer Success Account Executive, you will be responsible for retaining and growing revenue from existing clients through day to day management, up selling/cross selling and retention/renewal of assigned accounts, primarily supporting the APAC region.

In Short

• Develop thorough knowledge of the industry, products, and services.
• Communicate value proposition and ROI of products and services.
• Maintain relationships with key stakeholders among assigned accounts.
• Expand product purchases to increase revenue within established accounts.
• Meet clients a minimum of 10 times per month via meetings/webinars.
• Attend conferences and review publications to maintain professional knowledge.
• Meet or exceed sales quotas and performance objectives.
• Solicit feedback to verify customer satisfaction and uncover issues.
• Execute client contracts from negotiation to close.
• Maintain accurate records of all sales activities in Salesforce CRM.

Requirements

• Strong interpersonal skills and ability to develop relationships.
• Excellent written and verbal communication skills.
• Exceptional time management skills and attention to detail.
• Proven success in meeting and exceeding sales goals.
• Understanding of investor relations, financial reporting, and marketing.
• BA/BS degree or international equivalent preferred.
• Minimum of 2 years outside sales experience required.
• Proficiency with Salesforce.com.
• Fluent in Japanese, Chinese, and English.
• Available to work Monday to Friday from 2:00 PM PST to 10:00 PM PST.

Benefits

• Opportunity to work with a leading company in press release distribution.
• Develop skills in customer success and account management.
• Engage with clients across the APAC region.
• Collaborative work environment.
• Professional development opportunities.