QA Specialist - Remote

Overview

As a QA Specialist, you will play a crucial role in ensuring the Player Operations teams consistently deliver exceptional service. Your expertise will be instrumental in conducting thorough quality assessments, providing constructive feedback, and driving continuous improvement initiatives to uphold service excellence.

In Short

• Serve as the quality control specialist across the operations department.
• Conduct process reviews and QA audits of processes and content.
• Provide detailed insights to your manager based on audit findings.
• Identify recurring issues through Root Cause Analysis (RCA).
• Participate in regular calibration meetings.
• Investigate customer complaints and document findings.
• Regularly update procedural documentation.
• Prepare weekly and monthly reports summarizing quality assessments.
• Ensure QA audits are completed accurately and on time.
• Engage in focused group discussions for process enhancements.

Requirements

• Previous experience in the iGaming or gambling industry is essential.
• Proven experience in senior operations or quality assurance roles.
• Strong analytical and problem-solving capabilities.
• Excellent communication skills.
• Familiarity with back-office software and quality monitoring tools.
• Ability to thrive in a dynamic and fast-paced work environment.

Benefits

• Competitive salary.
• Flexibility and remote work.
• Training and development opportunities.
• International collaboration with teams worldwide.
• Fast growing business with career advancement potential.