Implementation Manager - Remote

Overview

As an Implementation Manager at BuildOps, you will be responsible for onboarding customers onto the BuildOps platform, ensuring successful deployments, and driving collaboration across teams.

In Short

• Join a remote-friendly customer experience team.
• Focus on communicating the value of BuildOps to customers.
• Manage customer onboarding and activation numbers.
• Deliver performance reports and manage scheduling.
• Work with the customer success team to troubleshoot issues.
• Build trusted relationships with customers.
• Travel up to 50% to assist with customer implementations.
• Collaborate closely with the sales team.
• Perform user acceptance testing on new solutions.
• Create and maintain documentation of processes.

Requirements

• At least 3 years experience deploying B2B SaaS solutions.
• Ability to work independently and in a team.
• Passion for exceeding customer expectations.
• Excellent analytical abilities.
• Detail-oriented and methodical.
• Strong communication skills in English.
• Proven problem-solving skills.
• Ability to multi-task in a fast-paced environment.

Benefits

• Competitive salary and stock options.
• Comprehensive benefits package.
• Unlimited paid time off.
• Hybrid work model with office presence in Santa Monica.
• Company events and team-building activities.
• Supportive team environment.
• Opportunity to build groundbreaking solutions.