Director, Service Delivery - Remote

Overview

The Director, Service Delivery position at bswift focuses on managing client relationships and ensuring service delivery excellence while leading a team dedicated to client success.

In Short

• Own a portfolio of clients with significant annual recurring revenue.
• Directly manage client relationships and ensure quality service delivery.
• Lead and develop a team aligned with bswift's core values.
• Organize regular client meetings for feedback and service improvement.
• Oversee project plans and compliance with contracts.
• Forecast staffing needs and manage team expenses.
• Drive efficiencies through process improvements and automation.
• Assist in product strategy and marketing efforts.
• Maintain high customer satisfaction and NPS scores.
• Foster a supportive and inclusive work environment.

Requirements

• 12+ years of experience in client relationship and benefit administration.
• 8+ years of team management experience.
• Deep knowledge of employee benefits and related technologies.
• Strong communication skills across all organizational levels.
• Proven ability to solve complex problems efficiently.
• Strong organizational and multitasking skills in a dynamic environment.
• Bachelor’s Degree or equivalent experience required.
• Willingness to travel up to 20% as needed.

Benefits

• Comprehensive health benefits for employees and their families.
• Competitive compensation package with performance-based incentives.
• Remote-first work environment with flexible options.
• Retirement savings plans to secure financial futures.
• Opportunities for professional development and training.
• Supportive culture encouraging collaboration and communication.
• Employee wellbeing initiatives focusing on mental health and wellness.