Senior Project Manager, Service Delivery - Remote

Overview

The Senior Project Manager, Service Delivery will lead client-facing benefits administration initiatives, ensuring operational readiness and service delivery excellence.

In Short

• Lead client-facing projects in benefits administration.
• Ensure alignment between client expectations and service delivery teams.
• Drive annual enrollment and service delivery enhancements.
• Manage project timelines, risks, and dependencies.
• Utilize Smartsheet and Jira for project management.
• Apply Agile, Scrum, or Waterfall methodologies.
• Communicate project status to stakeholders.
• Support continuous improvement in service delivery.
• Work independently in a remote environment.
• Foster collaboration across teams for successful outcomes.

Requirements

• Bachelor’s degree required; advanced degree preferred.
• 5–10 years in benefits administration or service delivery.
• 2–5 years of project management experience.
• Strong understanding of service delivery models.
• Proficiency with Smartsheet and Jira.
• Exceptional communication and organization skills.
• Ability to manage multiple client priorities.
• PMP certification is a plus.
• Experience in benefits technology or SaaS environments.
• Background in managing complex implementations.

Benefits

• Comprehensive health benefits.
• Competitive compensation package.
• Remote first, Office friendly environment.
• Retirement savings plans.
• Opportunities for professional development.
• Supportive work culture.
• Employee wellbeing initiatives.
• Collaborative and dynamic workplace.
• Impactful work in benefits administration.
• Inclusive workplace celebrating diversity.