Customer Service Sr Specialist and Business Planning - Scandinavia - Remote

Overview

The Customer Service Senior Specialist and Business Planning at Brooks Scandinavia will partner with the Territory Director and Business Planning & Customer Service Manager to deliver exceptional customer support and consumer experience.

In Short

• Drive annual sales budgeting process for Scandinavia.
• Support monthly revenue reporting and analysis.
• Interface with Sales, Marketing, and Product teams.
• Implement long-term Customer Service strategy.
• Ensure service level agreements and productivity goals are met.
• Analyze reports for trends impacting revenue forecasts.
• Provide accurate demand planning to Operations team.
• Monitor sales order data for accuracy.
• Develop and implement standard processes and policies.
• Travel up to 15% for business needs.

Requirements

• Bachelor’s degree in Business Administration or related field preferred.
• Fluency in business English and Swedish.
• 3+ years of experience in business planning/analyst roles.
• Experience with ERP systems, preferably Infor M3.
• Knowledge of the footwear and apparel industry.
• Strong analytical and communication skills.
• Ability to work in a global environment.
• Excellent interpersonal skills.
• Attention to detail in planning and execution.
• Demonstration of innovation and initiative.

Benefits

• Inclusive company culture.
• Opportunities for professional growth.
• Engagement in a dynamic work environment.
• Collaboration with diverse teams.
• Focus on employee well-being.