Customer Service Training Specialist - Remote

Overview

Quince is seeking a high energy, customer first oriented Training Instructor to support our Customer Care New Hire On-Boarding, Training, and on-going development of our team.

In Short

• Coordinate New Hire on-boarding documentation and candidate on boarding experience
• Support New Hire Training through leading learning session utilizing a variety of modalities
• Quality audit and knowledge check program weekly to identify knowledge gaps and development needs
• Track, measure new hire performance, attrition, and knowledge gaps to improve training material
• Implement new modalities that improve customer experience
• Schedule and deliver all on-going team continuous education sessions
• Support the creation and improvement of Training materials
• Actively seek on-going skill development opportunities
• Become a Customer Care workflow SOP expert
• Demonstrate Quince Values and Operating Principles

Requirements

• Bachelor’s Degree
• 3+ years of experience in Training/Learning development
• Experience delivering training to peers and management
• Proficiency in computer usage
• Willingness to work different shifts as needed
• Ability to solve problems quickly and productively

Benefits

• Opportunity to work with a team of world-class talent
• Engagement in a mission-driven company
• Focus on continuous skill development
• Dynamic and growing work environment