Onboarding Operations Specialist, Experience Curriculum (Temporary) - Remote

Overview

The Onboarding Operations Specialist is responsible for supporting new customers in implementing the Experience Curriculum, ensuring educators feel confident and equipped to use the lessons effectively in their classrooms.

In Short

• Support new customers using Experience Curriculum.
• Manage a portfolio of curriculum customers.
• Overcome customer objections and challenges.
• Serve as a product expert on Experience Curriculum.
• Gather and analyze customer feedback.
• Collaborate with the Education team on projects.
• Maintain detailed records of customer interactions.
• Act as an advocate for the customer.

Requirements

• 2+ years of customer success or account management experience.
• Associate’s or Bachelor's degree or comparable experience.
• Experience in Early Education/Curriculum Instruction is a plus.
• Excellent collaboration and organization skills.
• Exceptional phone and written English communication skills.
• Tech-savvy with experience in CRM tools preferred.
• Great attention to detail.
• Comfort with ambiguity and fast-paced environments.

Benefits

• Work in a fully remote team.
• Be part of a mission-driven organization.
• Opportunity to contribute to early childhood education.
• Collaborate with talented and passionate team members.