Customer Support Advocate (Temporary) - Remote

Overview

Brightwheel is seeking a Customer Support Advocate to assist our community of directors, teachers, and parents, enhancing their experience with our platform while embodying our mission of providing high-quality early education.

In Short

• Support a growing community of educators and parents.
• Become a subject matter expert on the Brightwheel platform.
• Provide live support through chats, emails, and phone calls.
• Use critical thinking to resolve technical issues.
• Communicate effectively with customers to assist with their inquiries.
• Advocate for customers and provide feedback for product improvements.
• Maintain high customer satisfaction ratings.
• Collaborate with cross-functional teams to enhance customer experience.
• Contribute to improving internal processes.
• Work in a fully remote environment.

Requirements

• At least 1 year of customer service or early education experience.
• Exceptional written and listening skills.
• Strong organizational and time-management skills.
• Ability to thrive in a fast-paced environment.
• Passion for education and improving the world.
• Experience in schools or education is a plus.
• Live support experience is preferred.
• Hands-on experience with CRM systems like Zendesk or Salesforce is preferred.
• Bachelor’s degree is preferred.

Benefits

• Work from anywhere in the US.
• Be part of a passionate and talented team.
• Support a meaningful mission in early education.
• Collaborate with cross-functional teams.
• Opportunities for professional growth.