Dispatch Specialist I - Remote

Overview

Brightspeed is looking for a Dispatch Specialist I to join our team! In this key role, you will be responsible for monitoring the workflow for technicians, evaluating and reassigning work as needed, and providing updates and status information on the progress of work.

In Short

• Utilizing systems to monitor workflow and load the work to qualified technicians
• Evaluating and reassigning work to available technicians as needed
• Monitoring and regulating work volumes
• Communicating with technicians and/or other departmental employees to resolve force availability imbalances
• Reading and analyzing exception service orders and repair tickets
• Ensuring service orders and repair tickets are processed accurately
• Utilizing job skills, company policies, and dispatch procedures to complete assigned tasks

Requirements

• High School, GED or equivalent education and relevant experience
• 2+ years of related experience
• Ability to prioritize with good time management skills
• Strong customer service background
• Excellent communication skills
• Must have PC skills and be well versed in Microsoft Windows
• Understanding of team collaboration & alignment

Benefits

• Comprehensive medical, dental, vision, and life insurance
• Employee assistance program
• 401K plan with company match
• Paid time off programs
• Investment in technology for remote work
• Recognition as a Top Workplace
• Commitment to diversity, equity, and inclusion