Dispatch Specialist I - Remote

Overview

Brightspeed is looking for a Dispatch Specialist I to join our team! As a Dispatch Specialist you will be responsible for monitoring the workflow for technicians, evaluating and reassigning work as needed. In this key role you will provide updates and status information on the progress of work and escalating as appropriate.

In Short

• Utilizing systems to monitor workflow and load the work to qualified technicians
• Evaluating and reassigning work to available technicians as needed
• Monitoring and regulating work volumes
• Communicating with technicians and/or other departmental employees to resolve force availability imbalances
• Reading and analyzing exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria
• Ensuring that service orders and repair tickets are processed accurately
• Utilizing job skills, company policies, and dispatch procedures to complete assigned tasks

Requirements

• High School, GED or equivalent education and relevant experience
• 2+ years of related experience
• Ability to prioritize with good time management skills
• Strong customer service background
• Excellent communication skills
• Must have PC skills and be well versed in Microsoft Windows
• Understanding of team collaboration & alignment

Benefits

• Competitive compensation
• Comprehensive benefits including medical, dental, vision, and life insurance
• 401K plan with company match
• Paid time off programs promoting overall wellness
• Diversity, equity, and inclusion initiatives