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Support Specialist I - Remote

Posted 6 weeks ago
Customer Service
Full Time
USA
$21.00 - $23.00/hour

Overview

As a Support Specialist I for Brex, your goal is to make our customers happy and productive, working collaboratively with Sales, Product, and Engineering while maintaining high standards for customer service.

In Short

  • Resolve customer inquiries via email, phone, and chat.
  • Compose personalized responses to customer requests.
  • Triage incoming requests and identify trends in customer issues.
  • Document bugs for the Engineering teams.
  • Contribute to team goals and successes.
  • Share knowledge through mentorship and collaboration.

Requirements

  • Located within the greater Salt Lake City, UT area.
  • Passionate about customer support.
  • Strong verbal and written communication skills.
  • Empathy and tact under pressure.
  • Comfort with AI tools in customer support.

Benefits

  • Competitive salary with overtime pay.
  • Opportunities for career growth.
  • Diverse and inclusive work culture.
  • Access to tools and resources for success.

Brex

Brex

Brex is an innovative AI-powered spend platform designed to help businesses manage their spending with confidence. Offering integrated corporate cards, banking solutions, and global payment options, Brex serves a diverse clientele ranging from startups to large enterprises, including notable companies like DoorDash, Flexport, and Compass. The company emphasizes a culture of collaboration, diversity, and inclusion, empowering employees to challenge the status quo and grow their careers with the necessary tools and resources. Brex is committed to driving revenue growth through strategic partnerships and operational excellence within its Revenue Operations Team.

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