Implementation Consultant II - Remote

Overview

The Implementation Consultant II at Brex plays a vital role in transforming new customers into power users by leading the onboarding experience and ensuring successful adoption of the Brex platform.

In Short

• Advise and guide customers to ensure successful launch of Brex.
• Drive wide adoption and business value for customers.
• Manage customer relationships and expectations.
• Collaborate cross-functionally to deliver a smooth customer experience.
• Implement and configure the Brex platform to meet customer needs.
• Provide change management planning and support to clients.
• Develop familiarity with the product roadmap.
• Coach customers on best practices for using Brex.
• Track project activities and manage implementations.
• Adapt to product changes and communicate effectively with stakeholders.

Requirements

• 3+ years in a customer-facing role, preferably in SaaS.
• 2+ years of project management or consulting experience.
• Strong communication skills with customers and internally.
• Ability to resolve issues in a collaborative way.
• Demonstrated ability to provide customized solutions.
• Experience in building processes that benefit customer outcomes.
• Strong sense of urgency in driving projects to completion.

Benefits

• Work in a hybrid environment with flexibility.
• Opportunity to work remotely for up to four weeks per year.
• Collaborate with a diverse and inclusive team.
• Access to tools and resources for career growth.
• Competitive salary and compensation package.