Implementation Consultant II - Remote

Overview

As an Implementation Consultant II, you will ensure that our retailers that purchase onboarding services successfully complete their onboarding and get the most out of our product, through training, guidance and sharing best practices for Lightspeed's X-series, retail product to maximize customer retention and overall customer experience.

In Short

• Provide comprehensive training and support to retailers with paid onboarding packages.
• Build inventory and customer databases for each retailer.
• Achieve onboarding targets, KPIs, and deadlines.
• Understand retailer needs and set up successful workflows.
• Stay updated with product and retail best practices.
• Identify upgrade opportunities for payments and add-ons.
• Document feedback to improve onboarding experience.

Requirements

• Previous experience in a customer success or onboarding role.
• Self-starter seeking to improve processes.
• Intermediate skills in Google Sheets or MS Excel.
• Excellent time management and organizational skills.
• Exceptional verbal and written communication skills.
• Fluent in English; French is a strong asset.

Benefits

• Ability to work in a flexible remote environment.
• Genuine career opportunities.
• Work in a team that allows for growth and impact.
• Lightspeed RSU program.
• Unlimited paid time off policy.
• Health insurance and wellness benefits.
• Paid leave assistance for new parents.
• LinkedIn learning access.
• Volunteer day.