Client Success Manager, Spanish - Remote

Overview

Breezeway’s award-winning property operations and experience platform helps coordinate, communicate, and verify detailed work at properties. Powering over 55M property care tasks, Breezeway helps thousands of short-term rental managers and hospitality operators increase operational efficiency and boost service revenue while eliminating manual work and elevating the experience at each property.

In Short

• Serve as the primary resource and partner for clients post-implementation.
• Leverage product knowledge to deliver tailored solutions for client success.
• Ensure clients understand the platform and its technical capabilities.
• Accelerate new user adoption through education and support.
• Maintain continuous engagement to increase product value.
• Identify upsell opportunities and business churn risks.
• Develop strategies for client engagement and success planning.
• Represent the voice of the client internally.
• Apply a solution-oriented approach to meet client needs.
• Foster long-lasting relationships with clients.

Requirements

• 2-4 years experience in client success or account management.
• Experience promoting SaaS solutions.
• Strong project management skills.
• Experience with CRM software and web-based tools.
• Ability to manage multiple projects with competing priorities.
• Experience in startups is a bonus.
• Experience in the property management industry is a bonus.
• Fluency in Spanish & English.

Benefits

• Remote-first company with team members across the globe.
• Inclusive workplace that values diversity and equity.
• Equal opportunity employer.
• Support for applicants needing accommodation during the application process.