Senior Vice President, Global Customer Success - Remote

Overview

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

In Short

• Lead the global Customer Success department at Braze.
• Develop and implement customer success strategies.
• Foster a culture of excellence and collaboration.
• Build strong relationships with key customers.
• Collaborate with cross-functional teams.
• Identify upselling and cross-selling opportunities.
• Utilize data analytics for customer insights.
• Establish key performance indicators (KPIs).
• Stay updated on industry trends.

Requirements

• Bachelor’s Degree required; MBA preferred.
• 15+ years of experience in customer success.
• 7+ years in a senior leadership role.
• Strong commitment to customer satisfaction.
• Exceptional interpersonal skills.
• Strong analytical skills.
• Ability to thrive in a cross-functional environment.
• Decisive and clear in decision-making.
• Domain knowledge in Mobile, Web, Marketing Automation.

Benefits

• Competitive compensation including equity.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off.
• Comprehensive benefit plans.
• Family services including fertility benefits.
• Professional development opportunities.
• Community engagement opportunities.
• Supportive Employee Resource Groups.
• Collaborative and fun culture.