Customer Success Manager - Remote

Overview

The Customer Success Manager at Trellix will manage a designated book of commercial business, focusing on revenue delivery, contract renewals, and upsell opportunities within the security software sector.

In Short

• Manage a designated book of commercial business.
• Responsible for revenue delivery and contract renewals.
• Provide tailored security solutions to meet customer needs.
• Collaborate with internal sales and technical support teams.
• Drive customer conversations and engagements.
• Participate in regular forecasting calls.
• Identify risks of renewals and perform risk mitigation.
• Continuously increase product knowledge.
• Support sales team with information sharing.
• Foster a dynamic and inclusive workplace culture.

Requirements

• 1-2+ years of technology sales experience.
• Experience in the security software industry is a plus.
• Proven record of achieving sales quotas.
• Excellent verbal and written communication skills.
• Strong presentation skills.
• Self-motivated and persistent.
• Disciplined in time and account management.
• Ability to learn quickly and think analytically.

Benefits

• Flexible work hours and family-friendly benefits.
• Medical, dental, and vision coverage.
• Paid time off and parental leave.
• Support for community involvement.
• Commitment to a diverse and inclusive workplace.