Remote Customer Success Manager - Western Mexico

Overview

Brafton is seeking a proactive and strategic Customer Success Manager to ensure customers maximize their value from the contentmarketing.ai platform, focusing on onboarding, engagement, retention, and expansion.

In Short

• Remote, full-time contractor position.
• Responsible for onboarding and training new customers.
• Act as the primary point of contact for customer inquiries.
• Build and maintain relationships with key stakeholders.
• Monitor platform usage and provide tailored recommendations.
• Identify renewal, upsell, and expansion opportunities.
• Address and troubleshoot customer concerns.
• Track key performance indicators and prepare reports.
• Educate customers on best practices in AI-driven content marketing.
• Collaborate with Sales and Marketing teams for account growth.

Requirements

• 3+ years of experience in customer success or account management.
• Strong understanding of content marketing, SEO, and AI tools.
• Excellent communication and relationship-building skills.
• Ability to analyze customer needs and develop strategies.
• Experience with CRM tools and analytics dashboards.
• Self-starter with a problem-solving mindset.

Benefits

• Work with an innovative AI-powered platform.
• Collaborate with a passionate and experienced team.
• Competitive salary and benefits.
• Flexible remote work environment.