Onboarding Specialist - Remote

Overview

As an Onboarding Specialist at Boulevard, you will play a critical role in the customer journey, serving as a project manager and partner to customers from sale to adoption.

In Short

• Serve as the main point of contact during onboarding.
• Deliver premium-level customer service through various communication channels.
• Understand and configure customer account settings.
• Ensure successful data ingestion for customers.
• Manage onboarding projects and meet deadlines.
• Identify and mitigate customer cancellation risks.
• Collaborate with various teams for continuous improvement.

Requirements

• 1-3 years of experience in tech support, training, operations, or customer success.
• Technical aptitude to learn Boulevard's technology platform.
• Strong organizational and planning skills.
• High emotional intelligence and communication skills.
• Passion for customer service.
• Bonus points for SaaS and Salesforce experience.

Benefits

• 401(k) match plus dental, medical, vision, and life insurance.
• Flexible vacation day policy.
• Fully remote work with a monthly work from home stipend.
• Family planning resources and support programs.
• Equity opportunities.
• Learning and development programs.