Onboarding Manager, Enterprise - Remote

Overview

The Customer Experience team is responsible for launching, supporting, and strengthening relationships with Boulevard’s customers. As the Manager of Enterprise Onboarding, you will lead a team of 5–7 Onboarding Specialists responsible for ensuring the seamless onboarding of our largest and most complex customers.

In Short

• Manage and develop a team of 5–7 Enterprise OSs.
• Design and refine onboarding frameworks for enterprise customers.
• Differentiate onboarding workflows for SMB and enterprise customers.
• Track and improve enterprise onboarding KPIs.
• Act as a leadership presence for enterprise customers.
• Serve as the voice of the enterprise customer across departments.
• Identify opportunities for automation and efficiency.
• Foster a culture of ownership and accountability within the team.
• Provide structured feedback to Product and Engineering teams.
• Experience in enterprise onboarding and customer success is required.

Requirements

• 5+ years in enterprise onboarding or customer success.
• 2+ years leading a team.
• Experience with franchises or multi-location rollouts preferred.
• Familiarity with SaaS platforms and CRM tools.
• Strong analytical and metrics-driven mindset.
• Proven strategic communication skills.
• Ability to navigate complex, multi-stakeholder implementations.
• Change management experience is a plus.
• Formal training in project management is a plus.

Benefits

• 401(k) match plus dental, medical, vision, and life insurance.
• Flexible vacation day policy.
• Fully remote work with a monthly work from home stipend.
• Family planning resources and specialized support programs.
• Equity opportunities in the company.
• Learning and development programs available.