Senior Learning Consultant / Customer Success Manager - Remote

Overview

We are seeking a Senior Customer Success Manager/Learning Consultant to lead and manage three critical aspects of our learning programs about AI, Data and Personal Productivity.

In Short

• Act as a strategic partner to enterprise clients.
• Develop and maintain strong relationships with clients.
• Run customer onboarding and strategic alignment sessions.
• Manage expectations, feedback loops, and success metrics.
• Coordinate timelines, resources, and delivery across stakeholders.
• Lead the architecture of blended learning programs.
• Translate client goals into clear pedagogical concepts.
• Influence the design quality of enterprise programs.
• Ensure learning programs deliver measurable outcomes.
• Shape and collaborate on methodology evolution with customers.

Requirements

• 3+ years in Customer Success Management, preferably in L&D.
• Ability to communicate effectively with enterprise clients.
• Experience in a startup with 10-50 employees.
• Ability to translate business goals into learning interventions.
• Documentation mindset for seamless handovers.

Benefits

• 30 vacation days per year + unlimited home office days.
• A dynamic startup environment for career growth.
• Opportunity to work on AI Adoption.