Senior Customer Success Consultant - Remote

Overview

The Senior Customer Success Consultant at Granicus will support the adoption of SaaS solutions and drive value aligned with clients' business outcomes, focusing on building strong relationships and ensuring customer satisfaction.

In Short

• Guide ~100 clients through the customer journey post-implementation.
• Utilize Salesforce and PowerBI to analyze metrics and enhance adoption.
• Stay informed on client topics and industry developments.
• Participate in internal meetings for product enhancements and customer advocacy.
• Collaborate with Sales for territory expansion and customer outreach.
• Document expansion opportunities through the Client Services program.

Requirements

• 3+ years in a relevant field (agency, public sector, software).
• Strong analytical skills and knowledge of civic-management tools.
• Excellent organizational and process improvement skills.
• Exceptional interpersonal skills for relationship-building.
• Ability to work in a dynamic and self-directed environment.
• Commitment to diversity and inclusion.
• Willingness to travel domestically for customer meetings.

Benefits

• Work in a mission-driven company recognized in the GovTech industry.
• Be part of a collaborative and fast-paced team.
• Opportunities for professional development and growth.
• Supportive work environment focused on client success.