Customer Support Representative - Remote

Overview

We are seeking a dynamic and empathetic part-time Customer Support Representative to join our team. You will be the first point of contact for our customers, assisting them with their inquiries, troubleshooting technical issues, and providing exceptional service.

In Short

• Interact with customers via email, chat, and phone.
• Troubleshoot and resolve customer issues efficiently.
• Develop a deep understanding of our products.
• Maintain records of customer interactions in Zendesk.
• Provide feedback to improve products and services.
• Monitor customer interactions for quality service.
• Identify opportunities for process improvement.

Requirements

• Prior experience in customer support is preferred.
• Exceptional communication skills, verbal and written.
• Strong empathy and customer-centric approach.
• Proficiency in Zendesk or similar platforms.
• Ability to collaborate effectively with team members.
• Thrive in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Flexibility to work evenings, weekends, or holidays.

Benefits

• Opportunity to work in a dynamic environment.
• Be part of a supportive team.
• Contribute to improving customer satisfaction.