Customer Support Representative - Remote

Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include handling inquiries, resolving issues, and ensuring customer satisfaction. This position is ideal for individuals who thrive in a fast-paced environment and possess strong communication skills.

In Short

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information regarding products and services.
• Handle outbound calling to follow up on customer inquiries or issues.
• Perform data entry tasks to maintain accurate customer records.
• Assist with cash handling processes as needed.
• Collaborate with team members to resolve complex customer issues.
• Maintain a positive attitude while managing customer interactions.
• Identify opportunities for upselling or cross-selling products to enhance customer experience.

Requirements

• Strong customer service skills with a focus on communication and problem-solving.
• Experience in office settings and sales environments is preferred.
• Proficient in data entry with attention to detail.
• Ability to conduct outbound calling effectively and professionally.
• Bilingual abilities are a plus, particularly in English and Spanish or other languages.
• Familiarity with cash handling procedures is advantageous.
• Excellent interpersonal skills to build rapport with customers and team members alike.

Benefits

• Flexible schedule
• Health insurance
• Paid time off
• On-the-job training